Target Audience:

All employees (especially new staff), department supervisors, team leaders, and anyone involved in quality management or process execution.

Duration:

1 Day (Approximately 6–8 hours including breaks)

Course Objectives / Outcomes:

At the end of this course, participants will be able to:

Understand the purpose and benefits of a Quality Management System (QMS)

Explain the structure and key clauses of ISO 9001:2015

Describe their role in maintaining and improving the QMS

Recognize how ISO 9001:2015 supports continual improvement and customer satisfaction